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Why Is My FireStick Remote Not Working With New Batteries? Troubleshooting Tips

So, you’ve recently replaced the batteries in your FireStick remote, but it’s still not working?

Trust me, I know how frustrating this can be. I’ll be discussing some common reasons for this issue and ways to resolve it.

One possible explanation for this problem is that the new batteries aren’t providing enough power.

Battery quality and manufacturing defects can result in insufficient battery life.

But that’s not the only reason your FireStick remote might not work with fresh batteries. 

Remote hardware issues and FireStick pairing errors can also be at fault.

Don’t worry, though! I’ve got plenty of troubleshooting tips to help you get your FireStick remote working again with new batteries.

Unpairing and Re-Pairing the Remote

firestick remove not working

Sometimes the issue can be resolved by unpairing and re-pairing the remote.

I’ll walk you through this simple process that may fix the problem.

To unpair the remote, follow these steps:

  • Remove the batteries from your FireStick remote.
  • Unplug your FireStick device from the power source.
  • Wait for about a minute.
  • Plug your FireStick back into the power source.
  • Once the device turns on, press and hold the Home button on the remote for about 15 seconds.

The remote should now be unpaired. The next step is re-pairing your FireStick remote:

  • Make sure your FireStick is turned on.
  • Insert fresh batteries into the FireStick remote.
  • Ensure you’re within 10 feet of the FireStick device.
  • Press and hold the Home button on the remote for about 10 seconds.
  • Wait for the device to display a message confirming that the remote is paired.

Sometimes, the remote may not pair on the first try, so don’t get discouraged!

Go ahead and give it another go.

Keep in mind that the built-in Bluetooth on your FireStick device has a range of approximately 30 feet.

So, make sure to stay within this range while attempting to pair the remote.

If you’re still experiencing issues, it’s worth checking the compatibility of the remote with your FireStick device.

There are two generations of the FireStick remotes:

  • 1st Generation: Without a volume control and voice search
  • 2nd Generation: With volume control, voice search, and power buttons

It’s important to remember that a 1st Generation remote is not compatible with a 2nd Generation FireStick.

Likewise, a 2nd Generation remote is not compatible with a 1st Generation FireStick device.

Unpairing and re-pairing your FireStick remote can often solve connectivity issues.

However, if you’re still having trouble, you might want to explore other solutions or even consider purchasing a new remote.

Checking the Battery Orientation

When encountering issues with my FireStick remote, one of the first things I check is the battery orientation.

It’s a common mistake that can be easily overlooked.

In this section, I’ll guide you through the process of checking the battery orientation in your FireStick remote to ensure it’s functioning correctly.

The first step is to remove the battery compartment cover on the back of the remote.

Gently slide it down or pry it open with a thumbnail, depending on your specific remote model.

Once the cover is off, take a good look at the batteries inside.

To properly function, the batteries must be inserted following the correct polarity.

Most devices have positive (+) and negative (-) markings within the battery compartment to guide you through this process.

Here’s a quick checklist to help you double-check the battery orientation:

  • Ensure that the positive (+) side of each battery is facing the corresponding positive (+) marking in the battery compartment.
  • Likewise, make sure the negative (-) side of each battery is facing the corresponding negative (-) marking.
  • Check if both batteries are from the same brand and have the same capacity to avoid potential power issues.

If you find any discrepancies in your battery orientation, reposition the batteries correctly and reattach the compartment cover.

Now, try using your FireStick remote to see if the issue has been resolved.

Sometimes, the problem might still persist despite having the proper battery orientation.

In such cases, here are some additional steps I suggest you try:

  1. Cleaning the battery contacts: Over time, battery contacts can get dirty or corroded, which might affect the power supply to your remote. Use a clean cloth or cotton swabs dipped in rubbing alcohol to gently clean the battery contacts in both the remote and on the batteries themselves.
  2. Reset the FireStick remote: Occasionally, a simple reset can fix connectivity issues. To reset your remote, remove the batteries, press and hold any button for 20 seconds, and then reinsert the batteries. This helps drain any residual power and might resolve your remote issues.
  3. Trying new batteries: Sometimes, even new batteries might be faulty. If the problem persists, I advise trying another set of new batteries to rule out battery-related issues.

Following these steps should help you identify and resolve potential battery orientation issues with your FireStick remote.

If, after checking the battery orientation and trying the additional steps above, the problem remains unresolved, try the other tips on this page.

Updating the FireStick Firmware

Sometimes, an outdated FireStick can cause the remote to not work properly, even with new batteries.

So it’s important to ensure the FireStick firmware is up to date.

I’ll guide you through the steps to updating your FireStick.

First, turn on your FireStick and ensure it’s connected to the internet.

Without an internet connection, you won’t be able to update the firmware.

Having a stable connection is crucial in this process.

Once connected, navigate to the FireStick’s main menu and follow these steps:

  1. Scroll over to the Settings option, typically located on the right side of the menu.
  2. Click on My Fire TV or Device.
  3. Now choose the About option.
  4. Finally, select Check for updates.

If there’s an update available, your FireStick will automatically download and install the latest version.

This process might take a few minutes, so be patient.

After the update, restart your FireStick, and test the remote to see if the issue persists.

Remember, keep your FireStick connected to a stable internet connection throughout the update process.

It’s worth mentioning that sometimes your FireStick remote might not be paired correctly, which can also cause it to not work.

If updating the firmware doesn’t solve the issue, try pairing your remote again by following these steps:

  1. Press and hold the Home button on your remote for 10 seconds. This will put the remote into pairing mode.
  2. The FireStick will automatically detect your remote and complete the pairing process.

After pairing your remote, check if it’s working properly.

To summarize, updating your FireStick firmware can resolve remote issues that arise due to outdated software.

In addition to updating the firmware, you should also ensure your remote is paired correctly.

Don’t forget to maintain a stable internet connection and always update your device when prompted to ensure a smooth experience with your FireStick.

Examining the Battery Contacts

If you’ve just replaced the batteries in your FireStick remote and it’s still not working, it’s time to examine the battery contacts.

These connections play a crucial role in transmitting power from the batteries to the remote.

I’ll walk you through a few steps to ensure that the contacts are in good shape and functioning properly.

First, look for signs of corrosion or dirt on the contacts.

It’s common for battery compartments to accumulate grime over time, and this can inhibit the flow of electricity.

You can clean the contacts using a cotton swab dipped in a small amount of rubbing alcohol, which should help to break down the buildup.

Be sure to let the contacts dry thoroughly before re-inserting the batteries.

Second, check that the battery contacts are making proper contact with the batteries.

Sometimes the contacts can get bent or be out of alignment, causing a poor connection.

You can gently adjust the contacts using your fingernail or a non-metallic tool, like a plastic spudger, to improve the connection.

Be cautious when doing this, as you don’t want to accidentally damage the contacts.

Third, ensure that you’re using the correct type of batteries.

The FireStick remote requires AAA batteries, and it’s essential to use a good quality, alkaline type for optimum performance.

  • Brand A: Known for long-lasting power and reliable performance
  • Brand B: Offers quick charge and top-notch voltage stability

It’s also important to note that some rechargeable batteries may not provide the proper voltage for the remote to function effectively.

Finally, confirm that you’ve inserted the batteries correctly.

The positive (+) and negative (-) terminals of the batteries should match the corresponding symbols in the battery compartment.

If the batteries are inserted incorrectly, the remote won’t work, even with fresh batteries.

By following these steps, I hope you’ll be able to resolve any issues with your FireStick remote’s battery contacts.

Resetting the FireStick Device

If you’re experiencing issues with your FireStick remote not working despite having new batteries, resetting your FireStick device might just do the trick.

In this section, I’ll walk you through the process of resetting your FireStick device to help fix any technical hiccups that could be hampering your remote’s performance.

Before starting the reset process, let’s make sure we’ve checked off all the primary troubleshooting steps. These include:

  • Ensuring the batteries are inserted correctly
  • Testing the batteries in another device
  • Examining the battery compartment for damage

Once you’ve confirmed that these factors aren’t causing the issue, you can proceed with resetting your FireStick device with the following steps:

  1. Disconnect your FireStick device: Turn off your TV, unplug the FireStick from its power source, and also disconnect it from any HDMI ports.
  2. Wait for a minute: Give it a bit of time for your FireStick device to shutdown completely. Letting it rest for a minute should clear any residual memory or processes.
  3. Reconnect the device: After waiting, reconnect the FireStick device to its power source and HDMI port. Then, turn the TV on.
  4. Wait for the FireStick logo: The FireStick logo should appear on your TV screen, signaling that the device is rebooting.
  5. Attempt to pair the remote: Once the FireStick is back on, try pressing any button on the remote to pair it with the device. If it successfully connects, you’ll see a notification on the screen.

Now, if the reset didn’t resolve the issue, it’s time to consider resetting the remote to factory settings.

Here’s a quick rundown on how to do this:

  1. Press and hold the Menu, Back, and Left buttons: Simultaneously hold these three buttons for about 10 seconds. This process resets your FireStick remote.
  2. Pair the remote: Next, you’ll need to pair the remote with your FireStick device. To do this, press and hold the Home button for about 10 seconds.

That’s it! By following these steps, you can easily reset both your FireStick device and remote to help fix any issues that were causing the remote to not work with new batteries.

Remember, it’s essential to be patient during the reset process, as it might take a few tries for the remote and device to pair correctly.

Clearing the Obstructions Around FireStick

One common issue that might be causing your FireStick remote not to work even with new batteries could be obstructions around the FireStick device itself.

It’s important to place the FireStick in a location where it can receive signals from your remote without any interference.

Here are a few ways you can ensure a clear line of sight between your remote and FireStick:

  • Relocate your FireStick: Make sure it’s not hidden behind your TV or obscured by other objects. Ideally, position it within clear sight of your usual seating area.
  • Reduce signal interference: Wi-Fi routers, cordless phones, and other electronic devices can disrupt communication between your FireStick and remote. Try to keep the FireStick away from these devices as much as possible.
  • Check for physical blockages: Your remote needs a clear path to the FireStick for its infrared (IR) signals to reach the device. Make sure there are no objects directly in front of the FireStick or remote’s IR blasters.

Now that you’ve taken steps to clear any potential obstructions, it’s possible that your remote might need to be closer to the FireStick.

Test your remote at a variety of distances to see how proximity to the FireStick affects its responsiveness.

You should also consider the following troubleshooting steps:

  • Restart the FireStick: Unplug it from your TV and then plug it back in after a few seconds. This can refresh the connection between your remote and FireStick.
  • Re-pair your remote: FireStick remotes can become unpaired due to various circumstances. Press and hold the Home button on the remote for 10 seconds to initiate the pairing process.
  • Update your FireStick: Make sure your device is running the latest version of Fire OS by checking for updates in the settings menu. Outdated software could contribute to remote connectivity issues.

At times, FireStick remote issues might stem from hardware faults or damages.

In such cases, consider reaching out to Amazon customer service for assistance or purchasing a new remote altogether.

Interference from Other Devices

Another possible reason for the remote not working could be interference from other devices in your home.

Electronic gadgets and appliances can emit signals that disrupt the connection between your FireStick remote and the device itself, causing a range of issues.

I’ll share four common sources of interference and suggest some ways to minimize their impact on your FireStick remote performance.

Wi-Fi Routers

Wi-Fi routers can be a major cause of interference since they operate within the same frequency range as your FireStick remote.

To minimize this issue, try placing the Wi-Fi router farther away from both your FireStick device and the remote.

If your router has the option of switching between 2.4GHz and 5GHz bands, consider switching to the 5GHz band to reduce the likelihood of interference.

Bluetooth Devices

Bluetooth devices like speakers, headphones, and smart home gadgets could also cause interference with your FireStick remote.

To identify if they may be causing the problem, try switching them off temporarily and see if it improves the connection with your remote.

If that helps, consider turning off your Bluetooth devices when not in use to maintain optimal remote functionality.

Microwave Ovens

Microwave ovens emit electromagnetic radiation that can interfere with the remote’s signal detection.

A simple solution to avoid this is to not operate the microwave while using the FireStick remote.

If possible, consider moving the microwave to another location in the house or vice versa to minimize any interference.

Other Electronics

Other electronic devices like baby monitors, cordless phones, or even fluorescent lights may interfere with your FireStick remote’s signal.

To determine if these are causing interference, turn them off one by one and check if the remote’s performance improves.

Here are some quick troubleshooting tips to help minimize interference:

  • Move your FireStick device and remote away from other electronics.
  • Turn off devices that may cause interference when not in use.
  • Switch your Wi-Fi router to the 5GHz band if possible.
  • Test the remote’s performance after reducing interference sources.

By implementing these strategies, you should see an improvement in your FireStick remote’s responsiveness and overall performance.

Keep in mind that interference may vary depending on your home’s layout and the devices in use. 

Trying a Different Remote

There’s also the option of trying a different remote to help pinpoint the root cause of the issue.

Method 1: Use another FireStick remote 

If you happen to have another FireStick remote, you can easily test if your current remote is faulty or not.

Just follow these steps:

  1. Turn on your FireStick device.
  2. Press and hold the Home button on the working remote for about 10 seconds.
  3. Wait for the device to pair with the remote.

If the second remote works perfectly with your FireStick, then it’s safe to assume the problem lies with your original remote, and you may need to replace it.

However, if the second remote also fails to work, the issue could be with the FireStick device itself.

Method 2: Test the remote with a smartphone camera 

You can use your smartphone’s camera to test if the FireStick remote is sending infrared signals.

To do this, follow these steps:

  1. Open your smartphone’s camera app
  2. Point the camera at the front of your FireStick remote.
  3. Press any button on the remote while observing the screen of your smartphone.

If you see a flashing light from the remote through your smartphone’s screen, the infrared signal is working, and the issue might be with your FireStick device or its connections.

If there’s no light, then the remote could be faulty.

In case both methods failed to resolve the issue, you should consider the following troubleshooting techniques:

  • Check for physical barriers: Ensure there are no objects blocking the line of sight between your FireStick remote and the device.
  • Hard reset your FireStick device: Unplug the device from the power source, wait for about 30 seconds, and then plug it back in.
  • Update your FireStick firmware: Connect your FireStick to the internet, go to Settings > My Fire TV > About > Check for Updates, and install any available updates.

Contacting Amazon Support

When all troubleshooting steps fail and your FireStick remote is still not working with new batteries, it’s time to contact Amazon Support.

They’ll help you get to the bottom of the issue, whether it’s a hardware problem or something else.

First things first, visit the Amazon Fire TV Remote support page.

Here you’ll find a wide range of articles and videos addressing various issues with FireStick remotes.

If you can’t find the solution to your specific problem, don’t worry, we’ll move on to the next step.

To reach Amazon Support directly, choose one of the following options:

  • Live chat: My favorite method, as it’s quick and easy. Head over to the Amazon support page and click on “Contact Us.” From there, choose “Fire TV” as the product and explain your issue. You’ll be connected with a customer support representative via chat.
  • Phone call: If you prefer talking to someone, call the support number listed on Amazon’s “Contact Us” page. Be ready with your Amazon account details and Fire TV serial number, which can be found in the settings menu of your Fire TV device.

Here are some tips for communicating with Amazon Support:

  • Be clear and concise about your issue. Explain that your FireStick remote isn’t working even with new batteries, and mention any troubleshooting steps you’ve taken.
  • Remain patient and polite. Remember, the representative is trying to help you, and staying calm will make the process smoother.
  • Provide your Amazon account information and any relevant device details, as requested by the support staff. This will help them to help you faster.

If it turns out that you have a faulty remote, Amazon may send you a replacement.

Make sure to ask about any applicable warranty conditions or charges.

In summary:

  1. Visit the Amazon Fire TV Remote support page
  2. Navigate to Amazon’s “Contact Us” page
  3. Choose either live chat or a phone call to reach support
  4. Clearly communicate your issue and provide relevant details

Getting in touch with Amazon Support can be an important step in resolving your issue if you’re still experiencing difficulties with your FireStick remote after trying new batteries.

With their help, you’ll hopefully be back to enjoying your Fire TV device in no time.


Now that we’ve covered these troubleshooting steps, I hope that the information provided will help you identify and resolve the issue with your FireStick remote.

It’s essential to keep in mind that while some issues can be solved with simple fixes, others might require professional assistance or replacement of the device altogether.

Using this knowledge and taking proper action should put you back on track to enjoying your favorite streaming content in no time.

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