There’s nothing worse than sitting down with your Xbox and your Astro A20 gaming headset for a night of gaming with your mates, only to discover that the headset isn’t working.
Unfortunately, this is a really common problem with this particular Astro gaming headset.
But the good news is that there is a really easy fix for this problem.
You just need to do a hard reset, and this factory reset only takes 15 seconds!
Keep reading to learn how to reset your Astro A20 gaming headset.
Steps To Reset Astro A20 Headset
When your Astro A20 headset isn’t working, don’t start to worry that you’ll have to buy yourself a new pair.
Instead, all you have to do is make sure that the headset is ON while holding down the FREQUENCY button and the GAME button at the same time for 15 seconds.
This causes a factory reset, or a hard reset, for the gaming headset.
Note that this means any customized settings you have are going to disappear after the hard reset, which is better than a not working headset!
Here’s a more detailed look at this process:
1. Power On The Headset
Your Astro A20 headset needs to be on for this hard reset to work.
Press the POWER button as usual to power on the headset.
You’ll typically know it’s on when you see the orangish-red light, but not when it isn’t working.
2. Find The FREQUENCY And GAME Buttons
Before going any further, you need to locate the buttons labeled FREQUENCY and GAME.
The FREQUENCY button is the middle button on the side.
The GAME button is directly above the charging port and under the VOICE button.
Now that you’ve located each button, move on to the next step.
3. Press And Hold The Buttons
At the same time, press and hold the FREQUENCY and GAME buttons for 15 seconds, or longer.
You will know that you can let go once you notice that orangish-red light come on because this means that the headset has powered on.
Now you are ready to game!
But if it is still not working, then you should contact support at the number listed below.
When Should I Reset My Astro A20 Headset?
Since doing the factory reset on the Astro A20 headset removes any custom presets, it’s not something that you just want to do willy nilly.
Typically it is something you do when you need to do a bit of troubleshooting.
Here are some common problems with the Astro A20 headset that can be fixed with a hard reset:
- The Astro A20 headset won’t power on and/or you don’t see the orangish-red power light
- The Astro A20 headset won’t pair or connect to your console or other device
- The Astro A20 headset has no sound or the sound isn’t working properly
- The Astro A20 headset mic not working or people can’t hear you properly from the microphone
While these are the most common problems where a hard reset fixes the Astro A20 headset, the truth is that you can attempt this factory reset for any problem with the headset.
How To Contact Astro Headset Customer Support
Unfortunately, you cannot simply call Astro to get support for your gaming headset.
The only published phone number on their website is for the sales and billing department.
Instead, you must submit your support request online here.
Keep in mind that if your A20 headset is no longer under warranty, then it may be cheaper for you to just buy a new pair at Amazon.
As you can see, doing a hard reset on your Astro A20 gaming headset is super easy and only takes 15 seconds.
All you have to do is make sure that the headset is ON while holding down the FREQUENCY button and the GAME button at the same time for 15 seconds.
But don’t forget that the factory reset removes any custom presets.